In my 2nd semester at Ranken, I started working as a Help Desk Technician for a local call center, Customer Direct. I was responsible for providing tier 1 support for hotel guests’ internet connections, along with supporting connection issues for a few small DSL companies. After graduating from Ranken I began work as a tier 1 technician for Connectria Hosting in their Network Operations Center. Here I was responsible for fielding client phone calls and support tickets. My main jobs included monitoring the client server’s health, managing firewall rules and various tasks assigned by engineers. I eventually made my way to Windows Engineer, in which I deployed hosted Window servers and handled OS and software related support issues.

After two years at Connectria I moved onto my current company, Information Technologies Inc. Currently I am responsible for deploying and supporting a .NET/SQL based software as well as providing SQL based queries to return statistical data which used by public safety agencies.

Ranken’s fast pace and ready to work feel has helped me land some very diverse jobs, with always-changing technology. This training has helped me adjust quickly and be able to learn new things in an accelerated pace. This is the true definition of Ranken material.